How are review requests sent?

By SMS, email or both, triggered after a job is completed, an appointment ends or you upload a customer list. Timing and message wording are fully configurable.

What happens when someone leaves negative feedback?

They land on a private feedback form instead of your public profile. You get an instant alert so your team can resolve the problem before it becomes a one-star review.

Does this comply with Google's review policies?

Yes. We ask every customer for honest feedback, never incentivise reviews and never filter who can post publicly — customers always choose for themselves.

Can we see which staff or locations generate the most reviews?

Yes. Analytics break results down by location, team member and campaign so you can see what is actually working.

Google Reviews

Every happy customer, asked at the right moment

Reviews are the single strongest local ranking and trust signal you control. Oprus makes asking automatic, consistent and completely on-brand.

Under 60s

Request to review

One-tap mobile journey

SMS + email

Multi-channel asks

With smart reminders

Private first

Feedback routing

Fix issues before they go public

Live alerts

Review monitoring

Reply within minutes

What's included

A complete review engine

Not a reminder app — a managed system configured around how your business actually finishes a job.

Automated review requests

SMS and email requests trigger from your CRM, booking system or a one-tap job-complete action — timed for when satisfaction peaks.

Private feedback first

Customers rate their experience privately. Delighted customers are routed to Google; unhappy ones reach you directly so you can fix it.

Branded review links

Short, branded links open your Google review box in one tap — no searching, no logins, no friction on mobile.

Review analytics

See requests sent, open rates, conversion to review, rating trend and which staff or locations perform best.

Review monitoring

Instant alerts on new reviews, with AI-drafted reply suggestions you approve — so no review sits unanswered.

Policy-safe by design

No incentives, no gating of positive-only requests in breach of platform rules, no fake reviews. Ever.

The flow

From finished job to published review

Four automated stages, running quietly behind every customer you serve.

Trigger

A job is marked complete, an invoice is paid or an appointment ends.

CRM or calendar trigger
Manual one-tap option

Ask

A personalised request goes out by SMS and email with smart timing.

Your tone of voice
Quiet-hours protection

Route

Happy customers go to Google. Anyone unhappy reaches you privately first.

Private feedback form
Instant internal alert

Respond

New reviews trigger alerts with AI-drafted replies for approval.

Reply templates
Rating trend reporting

Review dashboard preview

Track requests, conversion and rating movement in one place.

412

Requests sent

148

Reviews generated

3h 12m

Avg. time to review

Figures shown are sample data for layout purposes only.

Review FAQ

Google review questions

Start collecting reviews on autopilot

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